Here at Punchy Cactus we know that no one likes to wait for their new goodies to arrive so we try our best to ship items next business day, if the order is placed before 5pm. But it can take up to 5 business days to process your order.
Shipping is free for orders over $100
For orders under $100 or for faster shipping times there is a standard shipping option which is $4 or express shipping which is $8
Please note that those estimated shipping days are calculated by USPS and we cannot control delays in shipping from them, and trust us we get frustrated with them as well.
Route package protection is automatically added to every order at checkout. This shipping insurance is very reasonably priced and protects both of us from both lost and stolen packages.
If shipped with Route Shipping Protection Punchy Cactus will send a replacement product, if available, or issue store credit for up to the insurance coverage amount. If you decide against purchasing shipping insurance Punchy Cactus is not responsible for lost package. If you feel as though your package has been lost and you shipped first class or turned off your shipping insurance please submit a claim to USPS https://www.usps.com/help/claims.htm. Punchy Cactus will not be held responsible.
We are not responsible for orders in that which the customer provided an incorrect shipping address.
To return your product, you should mail your product to Punchy Cactus LLC, 162 East High Street Hicksville Ohio 43526. Please see our return policy for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.