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FAQ


Punchy Cactus Frequently Ask Questions 

Punchy Cactus Boutique & Western Wear wants to make your western fashion shopping experience with us as easy and stress free as possible. Below is a list of the most common questions we are asked. If any of your questions are not addressed below please feel free to use the Live Chat bubble on the right lower corner of the screen, or email us at punchycactusww@gmail.com.

 

Where are you located? 

We are located out of Hicksville, Ohio. 

162 E High Street Hicksville, Ohio 43526

 

What are your store hours? 

Our store hours are 10am - 5pm Wednesday-Friday & 10am-1pm on Saturdays. 

 

What size should I buy? 

Each product description will have what size the model is wearing and our recommendation based off of fit. This recommendation will be based off of this fit and size guide.  

 

Do you offer Gift Cards? 

Yes we do offer gift cards! You can click here to get one. Gift cards are available in these amounts: $10, $25, $50, $100. If you would like an amount that isn't listed here. Please email us at punchycactusww@gmail.com or send us a message through our live chat. 

Gift card codes are issued through an email. If you would like a physical gift card please email or contact us through social media directly. Physical gift cards are 3.5 X 2.5 - standard matte - 17.5 pt thickness (like a business card). 

Gift card codes are redeemed at checkout. 

 

What are your Returns & Refunds policy? 

You can view our returns and refunds policy here.  

 

I placed an order but I want to change something. What do I do? 

Unfortunately, we can not guarantee that we will be able to complete this request. Once an order is placed we can cancel the order but you will only be refunded in store credit. If you ordered the wrong size please email us at punchycactusww@gmail.com. If your order has already been fulfilled and shipped you will need to refer to the return and refund policy.   

 

I purchased an item that is now on sale. Now what? 

Unfortunately, Punchy Cactus is not responsible for refunding the customer any amount if an item is marked down. Items are subject to mark down at anytime, this is at the full discretion of Punchy Cactus.  

You may return your item for store credit but we cannot guarantee that your item will still be in stock once your return is processed. 

 

I placed an order and it never arrived. Now what? 

Please refer to our shipping policy here.

 

Do you ship internationally? 

At this time Punchy Cactus does not ship internationally. We greatly apologize for any inconvenience this may cause.  

 

When will my order ship? 

Please refer to our shipping policy here.

 

Why didn't I get a refund or store credit? 

Please refer to our returns & refunds policy here. 

 

My item is damaged, what should I do?  

Oh no! Please email us at punchycactusww@gmail.com within 3 days of receiving your order. 

When emailing us please include your name, order number, and a photo of the damage.  After we have received all of the following information we will reach out to you. 

 

Who do you ship through? 

Punchy Cactus ships all orders through the United States Postal Service.