Returns/ Exchanges / Cancelation Policy

Returns

Store credit only. Orders are eligible for return if they are received by Punchy Cactus within 14 days of the delivery date for online orders or within 14 days of purchase date for in-store purchases or local pickup orders, with receipt and original tags attached. No returns on jewelry. No returns on sale merchandise. No returns on holiday items. No returns on hats. No returns on purses, bags, or wallets. Original shipping fees are non-refundable & return shipping is the responsibility of the customer. No items will be accepted with missing tags, makeup stains, deodorant stains, perfume, or items that are damaged.

You must notify us via email before you send your items back. Please include your full name, order number, item name, size of item, and if you are looking for store credit or an exchange for a different size.

If the item(s) returned are unable to be resold in their returned condition or returned without notifying us you will be subject to a return shipping fee in addition to a $10.00 handling fee for the item(s) to be shipped back to you. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Health and personal care items 

Due to our fast turn on inventory we cannot guarantee a different size. If you have contacted us about the return and we have a different size in stock for you, you are responsible for watching and paying the shipping invoice in a timely manner. We will not hold items for you. After one week of the invoice being unpaid we will cancel and issue store credit for the item and deduct a $10 handling fee from your refund. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. 

If your item meets the criteria and you have notified us of the return via email please send your items to 

PUNCHY CACTUS 

162 E. HIGH STREET 

HICKSVILLE, OH 43526

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at punchycactusww@gmail.com with a picture attached and send your item to Punchy Cactus LLC, 162 E High Street Hicksville Ohio 43526, United States. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

 

Canceling Orders

This must be done before the order has shipped, once it has shipped, we are no longer able to cancel orders. If your order has not yet shipped and you wish to cancel, we charge a 20% handling fee.